Question 1

What is SAMU Marrakech?

Accepted Answer

SAMU Marrakech is a private home medical service operating 24/7. We bring private ambulances, certified nurses, partner physicians and lab technicians directly to your hotel, riad, villa or home across Marrakech and the surrounding region — with a multilingual team ready to help.

Question 2

Does your team speak English?

Accepted Answer

Yes. Our operators answer in English, French and Arabic, and many of our nurses and partner physicians speak English too. When you contact us, we'll do our best to send a professional you can communicate with easily.

Question 3

Do you come to hotels, riads and villas?

Accepted Answer

We do, every day. We visit five-star hotels, boutique médina riads, Palmeraie villas and private rentals alike. Just share your location — WhatsApp with a GPS pin is easiest — and we'll come to you discreetly.

Question 4

I'm a tourist and I've fallen ill — what should I do?

Accepted Answer

Call or WhatsApp us and describe your symptoms. For common travel complaints — stomach upset, dehydration, heat exhaustion, fever — a doctor or nurse can usually come to your accommodation and treat you on the spot, without you having to find a clinic.

Question 5

How do you reach patients in the Médina's narrow alleys?

Accepted Answer

The old town's lanes are too tight for cars, so we use a motorbike relay and walking teams to reach you on foot. Send a GPS pin plus a nearby landmark or your riad's name — our teams know the médina well.

Question 6

Do you cover the Atlas foothills and excursions?

Accepted Answer

Yes. We serve outlying areas towards the Atlas, including Ourika, Asni and Tahanaout, and we run an excursion relay: if someone is injured on a day trip or hike in the foothills, we coordinate rapid transport back into the city for care.

Question 7

What is your average response time?

Accepted Answer

Under 30 minutes within Marrakech itself, hotels and riads included. For outlying areas such as Tamansourt, Ourika or the Atlas foothills, it may take a little longer depending on distance — our coordinator will confirm when you call.

Question 8

Are you available at night, on weekends and on holidays?

Accepted Answer

Yes, we operate 24 hours a day, 7 days a week, 365 days a year, including public holidays and religious festivals. Illness rarely keeps office hours, and neither do we.

Question 9

Can you help me recover after a medical procedure?

Accepted Answer

Absolutely. We regularly support medical tourists with post-procedure home care — wound and dressing changes, monitoring, injections and IV therapy — at your hotel or villa, so you can recover comfortably before flying home. Our nurses can also arrange the equipment you need.

Question 10

Do you provide medical standby for events and festivals?

Accepted Answer

Yes. We supply on-site medical cover for the Marrakech International Film Festival, destination weddings, golf tournaments, conferences and private events, with standby ambulances and staff for the duration of your event.

Question 11

How do home lab tests and blood draws work?

Accepted Answer

A technician from our accredited partner laboratory comes to your accommodation, including fasting-friendly early-morning slots. Results are delivered securely in English and French within 24 to 48 hours, and can be sent to your own doctor at home.

Question 12

Do you accept international travel insurance?

Accepted Answer

We provide detailed invoices, reports and prescriptions in English and French so you can claim from your international travel or health insurer. Payment is settled directly with us, and we give you all the documentation your claim requires.

Question 13

What's the difference between SAMU Marrakech and the public 141?

Accepted Answer

SAMU Marrakech is a private service that complements the public system. For life-threatening emergencies, always call the public SAMU on 141 or Civil Protection on 150. We provide fast private transport, home nursing, doctor visits and personalised follow-up in your language.

Question 14

Are your professionals properly qualified?

Accepted Answer

Yes. Our nurses are state-certified (IDE) with Ministry of Health authorisation, and our partner physicians are registered with the National Medical Council. Every professional passes a 5-point verification: degree, practice licence, identity, liability insurance and a practical assessment.

Question 15

How should I prepare for the team's arrival?

Accepted Answer

Have the patient's documents ready (passport or ID, any current prescriptions or discharge notes), make sure someone can guide our team to the exact room or riad, and note the symptoms you've observed. For blood tests, ask when booking whether fasting is required.

Everything You Need to Know

General Questions

Our Services

Coverage & Zones

Qualifications & Safety

Billing & Insurance

Practical Information

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